Difficult upgrade and cancellation process - being charged incorrectly

On the 27.12.2024 I visited the MTN Howard Centre Branch to request an upgrade after receiving messages for two months that I was due an upgrade. A simple month to month upgrade for data an minutes of 199.00 took forever until 12.02.25 when I decided to cancel my current contract instead due to the long struggle and called them.

I spoke to a lady by the name of Chantal who still tried persuade me not to cancel but at this point, I had it with the struggles and empty promises. I was told that I would still pay the full amount for February and that it would take 30 days for the cancellation. Something I wasn'r happy with but what could I do. I proceeded to cancel my contract and was further advised that I would be charged a PRO RATA amount for February, once again I wasn't happy but because I no longer wanted dealings with them I agreed.

When I checked my debit orders 26.03.25, I was charged R279.00 versus the R258 I paid in February. When I visisted the N1 city branch, I was advised that I was charged for Itemized billing, something I have no knowledge of. I was assured the matter was escalated and I would receive feedback within 48 hours.

It is 4 days later and still no feedback. I called again spoke to a lady by the name of Martha who made me hold for long but I practise patience, explained my situation and she too explained i was charged for itemized billing and minutes that I did not receive as my conract was cancelled 11.03.2025 and my monthly billing runs from the 17th of one month to the next.

No one is able to provide me with any information as to why I was charged for itemized billing or why I charged for minutes when i have a record of all the airtime and data I've been purchasing.

I am not taking this lightly and will take the matter further. You guys are *****ing from people in an already difficult economy where every cent counts.