JR
JulianStephanie R
1 reviews | Active since Jan 2018
19 Jan 2018, 09:24
DIFFICULT TASK
I am terribly unsatisfied with the services offered by MTN. I for one, will NEVER be a client again. How difficult can it be to issue a paid up letter? I have been struggling with this since November 2017. After they said I never cancelled my contract (which I did) the amount accumulated. I paid this said amount in December / beginning of January. All I want is a letter stating that this account is paid up.
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MTN South Africa's replyOfficial
19 Jan 2018, 11:54Good day Julian,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We have sent you the requested Letter on your gmail account.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply19 Jan 2018, 11:54
Official
Good day Julian,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We have sent you the requested Letter on your gmail account.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,