Different story every time I phone!

I cracked my screen on the morning of the 18th of Feb. I phoned MTN straight away to check when I will be able to upgrade. I was told that I will only be able to upgrade in October, but I can apply for early upgrade, and asked to send the request (instead of paying R 3500 for a repair). <br> I was told that the request takes 24-36 hours (sent to the Retention department).<br> I phoned again on Monday morning (22/02) to follow up, and was told that Retention should have rep****, but I should give them time till the end of the day.<br> I phoned again on Tuesday morning (23/02) and was told the request takes 3-5 days.<br> I phoned again on Wednesday morning (24/02) and was told that an escalation has been sent to the Retention department.<br> I phoned again this morning, and was told that the request should never have been sent, and I do not qualify for early upgrade. I still have had no reply from the Retention department.<br> Absolutely pathetic service, wasted a week of my time!