RL
RG L
1 reviews | Active since Aug 2012
18 May 2015, 17:10
DIFFERENT RULES FOR DIFFERENT PEOPLE??
UPON ENQUIRING ABOUT AN EARLY UPGRADE TODAY(12 DAYS EARLIER), I HAVE BEEN TOLD THAT IT IS NOT POSSIBLE. I HAVE ON HAND AN EMAIL FROM MTN BRC THAT EARLY UPGRADES CAN BE DONE.<br> IT STATES THAT AN EARLY UPGRADE CAN BE DONE FROM MONTH 16 OF THE CONTRACT, WE ARE ALMOST IN MONTH 19. AS A LOYAL CUSTOMER OF MTN FOR OVER 16 YRS, NEVER MISSED A PAYMENT ONCE, WITH 5 CELL NUMBERS AND A DATA PLAN, ONE WOULD THINK THIS WOULD MEAN SOMETHING. WE ARE NO LONGER CUSTOMERS, BUT AN ACCOUNT NUMBER. MTN, YOUR SERVICE AND ATTITUDE ***** TO SAY THE LEAST. THIS HAS NOW PUT THE CHERRY ON THE CAKE. WHY DO WE HAVE TO RESORT TO THIS TO HAVE THINGS DONE??????
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MTN South Africa's replyOfficial
22 May 2015, 13:35Hello RGL,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers you wish to make an upgrade on(as confirmed on our telephonic conversation). We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers you wish to make an upgrade on(as confirmed on our telephonic conversation). We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply22 May 2015, 13:35
Official
Hello RGL,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers you wish to make an upgrade on(as confirmed on our telephonic conversation). We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers you wish to make an upgrade on(as confirmed on our telephonic conversation). We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,