1 reviews | Active since May 2012
Difference in Charged amount to Contract
I Purchased a Samsung tablet contract less than three months ago in the MTN deals book the 2gb contract was R 300 per month.<br> The first month I was charged extra, this was expected as there are always new connection fee's.<br> Then last month (my second month I was charged R 318.99 and when I complained at my dealer (Knowles) They said they would look into it so I let the debit order go, However I see once again the amount I am being charges is R 318.99 and when I went in to ask again I was told MTN had an increase, Now I wont complain about the R10.00 my cell phone contract increased by as I have had that for many many years However I refuse to pay the extra 18.99 per month for my tablet contract as I signed that contract less than three months ago, if I have to abide by my contract so does MTN for the 24 months.<br> <br> I WILL NOT pay this amount either MTN drops it back to R300.00 as per the contract for the full 24 months, I signed and my money over paid re-imbursed or I will happily return the tablet and the contract can be cancelled. I don't mind which I budgeted only for the R300.00 per month and will not pay more.
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the contract was initiated in July after the general price increase. Please forward the copy of the contract to *** for us to investigate and rectify the error /s if there are any.
Regards,
Nomonde.
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the contract was initiated in July after the general price increase. Please forward the copy of the contract to *** for us to investigate and rectify the error /s if there are any.
Regards,
Nomonde.
REQ:***
Best regards,
