*** diens

its been 4 days now without response. What is the problem? what the **** must i do to get someone to assist me?

Good day. I have an inquiry on my account, the details of which are as follows.

Email Address ***

Billing account BA***

Primary contact no. ***

Name: Ryno Engelbrecht

ID: ***

Residential address:268 Amberg Estate, Keerweder street, Paarl

Payment method: Debit order to Capitec savings account

I’m currently have MTN Made For Home 220GB (MyMTN Home FLTE 220GB) since January 2021.

I received the attached email on 8 August 2023

An extract of the mail reads:

This price plan has been discontinued and will no longer offer you the same value as you are currently receiving. To avoid future bill shock, we will migrate you onto the below price plan.

MyMTN HOME INTERNET PRO 20MBPS 300GB

Please note MTN will automatically move you to this plan, there will be no action needed from you. For any queries please visit an MTN store or contact our call centre.

It's already November, and I haven't been switched to the new pricing plan yet. I would like to inquire about when this will happen, and furthermore, I kindly request that it be done as soon as possible.

I am awaiting your response regarding this matter

Regards