YG
Yushen G
1 reviews | Active since Nov 2016
23 Nov 2018, 13:26
DIDNT RECEIVE MY DATA
So i upgraded my Mtn contract with you guys a short while back and was promised 30GIG once off data. The sales executive promised me it would be active by the next day. Its been a few months and i am still waiting for it. I call Mtn and they said i must go to store that i upgraded my contract at.. Since i stay far from the store i made a special trip just to be told that it was long ago and i should have come back earlier to advise them that i didnt receive the 30gig data.My question is simple... Why must i drive all the way back to tell you that you didnt send me my promised 30 GIG once off data.. I was then told i will get a call from their manager the next day .. 1 Week has gone and im still waiting.. Im assuming his network is bad :-)...Clearwater Mall MTN.
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Replies (4)
MTN South Africa's replyOfficial
23 Nov 2018, 14:42Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant department to investigate and rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant department to investigate and rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply23 Nov 2018, 14:42
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant department to investigate and rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant department to investigate and rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
YG
Yushen G's updateReviewer Update
23 Nov 2018, 15:16Thank you
i await response regarding the way forward.
YG
Yushen G's update23 Nov 2018, 15:16
Reviewer Update
Thank you
i await response regarding the way forward.
YG
Yushen G's updateReviewer Update
27 Nov 2018, 11:18So its been 5 days and still no contact from MTN apart from the reply received here.. Terrible service.
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Yushen G's update27 Nov 2018, 11:18
Reviewer Update
So its been 5 days and still no contact from MTN apart from the reply received here.. Terrible service.
YG
Yushen G's updateReviewer Update
03 Dec 2018, 12:5011 days gone and MTN doesnt do anything about it.. 1 response on this page and nothing else..
YG
Yushen G's update03 Dec 2018, 12:50
Reviewer Update
11 days gone and MTN doesnt do anything about it.. 1 response on this page and nothing else..