HP
Heidi P
1 reviews | Active since Feb 2015
15 Feb 2016, 12:09
Didnt cancel the policy
I went to MTN store to suspend one of my data contracts as my router was ******. They then informed me I had 4 contracts under my name and I am of the impression there should only be 3. They said I must call 808 number to query. I did this, and they told me to speak to the branch. <br> I called to cancel my data contract, I believe it was in August 2014. I've never picked up this on my account, and only now when I went to the branch was I informed about this. Please can you investigate this. It is the 1GB data contract.<br> Can you also check if you might have record of the Samsung tablet serial number which I had purchased in 2012.<br> Thank you
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MTN South Africa's replyOfficial
16 Feb 2016, 14:45Hello BushbabySA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system does not show any cancellation request made in August 2014. Please be advised that all 4 of your lines are still in contract. The number *** is on the MTN Broadband 1GB Top-up contract that was taken out on 2014-06-11 and the termination date is on 2016-06-10.
Unfortunately I cannot retrieve the serial number of the Samsung Tablet from the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system does not show any cancellation request made in August 2014. Please be advised that all 4 of your lines are still in contract. The number *** is on the MTN Broadband 1GB Top-up contract that was taken out on 2014-06-11 and the termination date is on 2016-06-10.
Unfortunately I cannot retrieve the serial number of the Samsung Tablet from the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Feb 2016, 14:45
Official
Hello BushbabySA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system does not show any cancellation request made in August 2014. Please be advised that all 4 of your lines are still in contract. The number *** is on the MTN Broadband 1GB Top-up contract that was taken out on 2014-06-11 and the termination date is on 2016-06-10.
Unfortunately I cannot retrieve the serial number of the Samsung Tablet from the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system does not show any cancellation request made in August 2014. Please be advised that all 4 of your lines are still in contract. The number *** is on the MTN Broadband 1GB Top-up contract that was taken out on 2014-06-11 and the termination date is on 2016-06-10.
Unfortunately I cannot retrieve the serial number of the Samsung Tablet from the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***