LR
Luita R
1 reviews | Active since Jun 2015
14 Jun 2015, 10:07
Didn't get the service i pay for.
I upgraded to a higher cellphone contract and never got the service i pay for. Its been 2 months since the upgrade and the mtn store in oudtshoorn keeps telling me they can do nothing because head office is striking. I want to be refunded for the service i paid and witch i never got the service off. I didnt get the data, talk minutes or sms's the contract specified.
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Replies (1)
MTN South Africa's replyOfficial
18 Jun 2015, 10:44Hello CoenraadCoenraad,
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused.
Please note, i have requested that your package be migrated to the My MTNChoice 100 on the network.
I have also logged a billing query for them to investigate the subscription fees that you were billed on invoices dated 13-April, 13-May and 13-June 2015.
Regards,
Lawrence
REQ: ***
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused.
Please note, i have requested that your package be migrated to the My MTNChoice 100 on the network.
I have also logged a billing query for them to investigate the subscription fees that you were billed on invoices dated 13-April, 13-May and 13-June 2015.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply18 Jun 2015, 10:44
Official
Hello CoenraadCoenraad,
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused.
Please note, i have requested that your package be migrated to the My MTNChoice 100 on the network.
I have also logged a billing query for them to investigate the subscription fees that you were billed on invoices dated 13-April, 13-May and 13-June 2015.
Regards,
Lawrence
REQ: ***
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused.
Please note, i have requested that your package be migrated to the My MTNChoice 100 on the network.
I have also logged a billing query for them to investigate the subscription fees that you were billed on invoices dated 13-April, 13-May and 13-June 2015.
Regards,
Lawrence
REQ: ***