BA
Bonolo A

1 reviews | Active since Sept 2014

22 Aug 2015, 02:36

Did not upgrad contract - now number blocked

I had a contract with Altech Autopage, contract ended, so Altech removed from their network & ported me to MTN. My number is an MTN number. Since then, my number has been blocked, I cannot make calls, send smses or access my data - I have no network access. I am beyond angry at this point, it has been 7 days. I've been calling the call centre on 173 everyday & told to wait 24 hrs each time, as different people are telling me different things. Was told my number is active, but I need to re-Rica it again, so I did. That didn't help. I eventually went to an MTN store at Eastrand Mall & was told to do a simswap, the swap was successful, but the problem remains - I have no network. Tried to call 173 again & told that I've reached my max calls for the month. Last reference no I received was SMC*** & was told to wait 72 hours, as it was referred to Engineering dept, when I call & quote the ref no, no one can assist me with it. It seems I'm being punished for not upgrading an MTN contract. This has affected business & completely disrupted my life, literally at a standstill. Appalled & infuriated at this not being resolved. I NEED TO USE MY NUMBER! Worst service I've ever received.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 08:23
Official
Hello manai_bonolo,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused

We tried to get a hold of you on the number *** diverts to voicemail. We then since sent you an email we will await your response.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nobuhle
REQ:***