1 reviews | Active since Oct 2009
DID NOT UPDATE ROUTING TABLES FOR BANK SMS'S
I ported my number to Vodacom, as MTN was robbing me daily of my data and airtime. SO I decided to port to Vodacom. The port went through however I cannot receive bank sms's from the 3 banks am banking with. I went to the banks, they showed me logs that sms's were sent and also delivered, however they are not coming through to me. A friend of mine once had the same problem after porting from this SH** of a network. It took him 3 months to get this issue sorted because MTN kept taking him back and forth shifting blame when in actual fact the problem is on their side. They had not updated the routing tables to allow bank sms's to go to Vodacom network. Please fix this immediately as I cannot transact on my accounts due to not receiving OTP's.
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the porting management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the porting management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
