DID NOT SUBMIT MY REQUEST TO BLACKLIST A DEVICE

Apart from the fact that you take forever to get through to 173 or 808(for contract), when you do finally get to speak to an agent you get an IDIOT who does not listen to what your query is about, i lost my phone yesterday and i wanted to report it, they do this every single day i dont know what was Amanda Aladia problem, gave her all the details she needed to block and blacklist the handseet BUT NO, she decides to be clever, a smart ass, not tell me she cant ****ing do her job or the system is not working she promises me that i will get a ref in an sms after an hour from speaking to her ****** 8:30am, come 14:30PM still no sms. I again have to call the centre and find out where is the Ref, only Palesa Moeng who seemed to know what she was doing explained that NO blacklisting was done, Ref*** listen to the call if you may and tell me i did not make myself clear on what i wanted, imagine if i just relaxed and waited for an sms that i was clearly not going to get and MTN Insurance declines my claim because of a STUPIS, LAZY broken english speaking ****** agent, already people are NOT happy with mtn and she just has to be one of those adding to the company's problems. ANGRY!!!