MS
Michelle S
1 reviews | Active since Sept 2013
08 Jul 2015, 15:05
did not request roaming
I got an sms stating that roaming has been activated and I did not request this. I phoned the call center and held on for half an hour before giving up as my call was not picked up
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 06:14Hello Mish_011,
We are truly sorry for the inconvenience caused.
We've perused your account and see that the services were loaded by mass request. It is possible that your number was included in error.
We've now removed the services from the account and can confirm that there was no charges for the services loaded.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've perused your account and see that the services were loaded by mass request. It is possible that your number was included in error.
We've now removed the services from the account and can confirm that there was no charges for the services loaded.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 06:14
Official
Hello Mish_011,
We are truly sorry for the inconvenience caused.
We've perused your account and see that the services were loaded by mass request. It is possible that your number was included in error.
We've now removed the services from the account and can confirm that there was no charges for the services loaded.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've perused your account and see that the services were loaded by mass request. It is possible that your number was included in error.
We've now removed the services from the account and can confirm that there was no charges for the services loaded.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,