1 reviews | Active since Nov 2017
DID NOT RECIEVE PROMO DATA FROM MTN
on the 12/11/2017 my cell phone was delivered, I called in on the 17/11/2017 as I did not receive the promo data of 10gb per month for 3mnths,and was told that the lady that had done the application did not add it and that they will do that and in 3days it would be sorted. I called again on the 21/11/2017 as I received an sms saying that my query was resolved, but didn't receive the data and was told the same thing that no one had added it so I need to wait a further 7days. I am really ****ed of as it is now the 01/12/2017 and I still haven't received the data.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note we have tried to get hold of you on the number provided , we confirm that the bundle has been provisioned. Please note your package only gets a once off 30GB not the 3 x 10GB
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note we have tried to get hold of you on the number provided , we confirm that the bundle has been provisioned. Please note your package only gets a once off 30GB not the 3 x 10GB
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team