JH
Johannes H

1 reviews | Active since Jul 2017

19 Jul 2017, 11:11

Did not receive all contract obligations

<p>On the 6th of July I app**** for 2 contracts with mtn, I already had one existing contract. On the 7th of July I went into the store to collect my phones and sign the contracts. One is a Samsung Z2 on a Mtn Choice25 and the other one is a Sony Xperia XA1 Ultra on a Mtn Choice50. I phoned on the 8th(saturday) to find out when my sim cards will be activated and the lady told me that it would only happen on the 10th(monday). So I waited and the afternoon I saw it was activated so I checked balances and there were only minutes on both contracts. No sms's no data and no 30Gb promotional data. Can you tell me how it's possible? How do you expect me to pay my contracts if I don't receive everything that I am entitled to. I have phoned numorous times, the branch and head office and nothing gets done. I really hope this will be resolved as soon as possible.</p>

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