SI
Suneila I
1 reviews | Active since Sept 2015
28 Sept 2015, 10:07
DID NOT RECEIVE AIRTIME PURCHASED ONLINE
I purchase airtime online on the MTN website. I got an email confirmation with pay gate to say the airtime has been successfully purchased but i did not receive the airtime from MTN. I logged on request on the 23rd of September and was told it would take anything from 2 hours to 24 hours. The reference number i received was ***. More than 24 hours has passed and i still did not receive any feedback. I called back this morning and the reference number i was provided with was not valid. Then i was told that the request will take anything to 10 working days. That is just ridiculous and very bad service.<br>
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MTN South Africa's replyOfficial
28 Sept 2015, 11:31Hello SMMOOSA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided to get the date and time you tried to load the airtime so I can investigate. Please provide us with an alternative number that you can contacted on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided to get the date and time you tried to load the airtime so I can investigate. Please provide us with an alternative number that you can contacted on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply28 Sept 2015, 11:31
Official
Hello SMMOOSA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided to get the date and time you tried to load the airtime so I can investigate. Please provide us with an alternative number that you can contacted on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided to get the date and time you tried to load the airtime so I can investigate. Please provide us with an alternative number that you can contacted on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***