DR
Daniel R

1 reviews | Active since Dec 2010

26 Oct 2016, 12:35

DID NOT ASK FOR ROAMING BUT WAS CHARGE

<p>MTN is not a company which I will further do business! I was charge R350 for roaming even if I do not ask for it. I've taken my cell phone with me overseas to use on the wifi network for internet. </p> <p> </p> <p>Reference ********** 638 </p> <p> </p> <p>When I call in to enquerry about the charge I will was given that roaming was automatic done?? How can that be automatically done?</p> <p> </p> <p>I did not use my phone to make calls?</p> <p> </p> <p>I am sorry to say, but I won't use MTN further.</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Oct 2016, 23:58
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that a billing query for the invoice dated 2016-08-21 has been logged for investigation, reference number: ***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***