TN
Thando N
1 reviews | Active since Feb 2016
19 Feb 2016, 19:21
Did mtn change thier billing
Is ot just me or am I being over charged on my data .<br> Cause I just loaded a gig of data and I'm nearly half way finished with it with all my apps closed though this makes no sense, does it to you? <br> A gig would normally last me a whole month with the few Instagram post but now it's just been a few hours and my already over priced data now with this over charging I mean come on . <br> <br> I so tempted to switch to neotel and get 7 gigs for 150 and thier data doesn't expire.
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MTN South Africa's replyOfficial
24 Feb 2016, 11:03Hello Thando005,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please be advised that according to our records the data was charged for active internet sessions running on your device. Please note that you can minimise your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please be advised that according to our records the data was charged for active internet sessions running on your device. Please note that you can minimise your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply24 Feb 2016, 11:03
Official
Hello Thando005,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please be advised that according to our records the data was charged for active internet sessions running on your device. Please note that you can minimise your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please be advised that according to our records the data was charged for active internet sessions running on your device. Please note that you can minimise your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***