Dial 135 and press 0... and it will do nothing

Calling 135 gets me nowhere. Press 0, really now. Just gives an error. Then I'm advised to press 2 on your Twitter account. Also doesn't work. Out of desperation I called your Activations line, the dude transferred me, then after giving my story again the lady said I must speak to a data specialist (also she answered the call without introducing herself or even a proper greeting). Data specialist said nope lemme transfer you to billing. So that sucks and your IVR is super unhelpful.

My actual issue is that on the 27th of November my data bundles refreshed for the new month. Around 3am I started downloading some stuff and I finished just past 5am. According to the Ts and Cs on your website, promotional data depletes first, it does not specify more than that. My normal anytime promotional data bundle and not the MTN night promo data depleted. To my understanding anything used between 00:00:01 and 04:59:59 is considered night data. The wrong data bundle was depleted.

A ticket has been logged for me by the very nice dude at Billings, but what a ****** mission. I sent an email on the 27th, no resolution. Sent a Tweet, took 2 days to get an unsatisfactory answer. And again, dialling 135 gets me nowhere. Check your complaints, this is a common issue. I cannot wait for my MTN contract to expire.