DW
Dean W

1 reviews | Active since May 2015

20 May 2015, 15:07

Diabolical Service

<br> May I first state that MTN customer service, helpdesk and call centre are absolutely appalling.<br> <br> Their service, in a country where service is tepid at best, is absolutely shocking.<br> <br> The call centre simply states that 'this service is not available' and then cuts me off, when it does work I wait for literally hours and even then don't ever get through to anyone to help me.<br> <br> I honestly cannot wait to move to another provider and that includes my corporate account which is paid for by my company which is an very, very big IT Vendor<br> <br> I have requested that my company issued MTN cell number is ported to a more professional service provider as MTN is simply laughable and that doesn't even touch on their network coverage which is just plain *******.<br> <br> I need to reinstate my LTE ****le which I locked on Saturday (at an MTN outlet not via the call centre which i could not reach) when I believed it to be lost. However, as it has been found and I would like to use it again. I have been trying to reach the MTN call centre since Monday to reinstate this but haven't even managed to get hold of someone in all that time. I simply either get cut off instantly or my call is never answered.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2015, 14:20
Official
Hello deanwols@,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.

Our records indicate that the matter has been resolved.

We trust the above meets your requirements and that we are able to restore your faith in us.

Kind regards,
Charles.
REQ:***.