1 reviews | Active since Sept 2014
Diabetic Moms Account Suspened for NO REASON
I was sent an sms to say my account would be suspended as I owed R60. Immediately I went into the Blue Route Mall MTN to sort out as I had a limit on my phone and this could not happen. The consultant promptly checked my account and said I didn't have a limit set and then set it for me, also confirming that I owed nothing and was NOT in arrears.<br> Two days later my Type 1 Diabetic daughter went on an SOS camp with her school. On day two of the camp she fell ill and I urgently needed to fetch her (two hours away from home). MTN promptly suspended my account that very same day!! I have urgently been trying to get hold of them on the 808 number when the message says my cell phone number (that I have had for 20 years) does not exist! Today is Thursday, this happened on Thursday last week that I went into the MTN shop. I can still NOT get hold of them, even calling from my landline. <br> Diabetes is a life threatening condition, MTN almost aided the loss of my child. Disgusted, disappointed, livid are mild words to use to describe how I feel about their service! <br> Connect me asap MTN or I will continue to complain everyday....<br> <br>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We are really sorry for the inconvenience caused as a result of this. We would like to assure you that it is not our intention to displease you.
According to our records, the line has been reinstated.
We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We are really sorry for the inconvenience caused as a result of this. We would like to assure you that it is not our intention to displease you.
According to our records, the line has been reinstated.
We look forward to improving on the service delivery to you.
Regards
Veronica
