1 reviews | Active since Jul 2011
Di you still have an insurance line
<p>having an insurance policy with mtn is the worst policy in the world. Instead of enjoying your insured device you are more concerned of it not breaking ir losing it because it is always a nightmare getting through to the insurance department, even your customer service consultance do not even know what to do anymore. In short I tried for the past two weeks to get hold of your insurance with no success and even submited a claim form online with no sucelcess and no one is getting back to me. I cannot wait for the contract to be up so I can cancel with MTN, to think I have been a loyal customer with over 5 contracts that are 24 months long with you people to always go through this with you people.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***