Devious MTN. Delay strategy to avoid refund for non delivery.

I ordered a 5 g service with router in June 2025. I was charged when placing the order with the telesales agent. The router was delivered a day later. It did not work. 1st I was told I was not FICA registered, even though the sales agent had received all requested documents. Got service for a few hours then none. On enquiry I was told that I was not at the delivery address. I was. I had not moved. Then I was told service was not available at the point that I was located. Same address as given when ordering the unit. I was told to cancel and return the router to the nearest MTN shop. I did with in 7 days. I asked for the refund of the upfront payment. That took many communications, resending proof of payment and bank account for the refund, several times. Untill December. Yes for 6 months constantly given delays and asking for the same documents, again and again. In December I received notice that a impartial refund was made. However no deposit from MTN was received to the bank account on the dates MTN says the made the deposit. It is now May. Many request for the refund have been made. I receive emails "case opend" next day "case closed" I ask for proof of refund and get asked once again to send copies of my bank statements.

Hours and hours of wasted time. MTN continues to invent new delay techniques to avoid refunding for a service they could not provide.