DEVICE STILL FAULTY

I initially made a claim with the insurance company in December last year. Each time my device is returned in the same condition that it left. I have been reporting my device to be still faulty every time that the repair center returns my device with QC documentation saying my device is fine. Each time for the insurance to come collect my device I need to scream and shout and use colorful language just for a collection. I have been requesting to speak to anyone from complaints or management for three weeks. Just to be further dismissed. I have been a loyal client with MTN insurance for over three years now. I am disgusted with the service that I have received just to get what to get some sort of resolution( I haven’t even gotten a resolution). Call me stubborn but I endured enough from MTN I am beyond livid.