1 reviews | Active since Jul 2016
Device still blacklisted - [#***8]
<p>On tuesday the 19th of July I sent MTN an email requesting them to un-blacklist my device. I requested them to blacklist my Tablet because the person who borrowed it didn't want to return it. On the 18th the device was returned and I sent all the required document (proof of contract, certified id copy and affidavit). On the 21 I followed up with them, they sent me an email saying that the matter was escalated to their legal department. Even today i sent an email requesting for a timeframe as to when the matter will be resolved. I did not receive any response. It takes few seconds to blacklist the phone but to reverse the process is such a mission. Can some one please advise as to when my device will work please considering the fact that all the required documents were submited.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Device has been unblacklisted. The customer has been advised.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Device has been unblacklisted. The customer has been advised.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thanks for your feedback, I really appreciate it. I was advised to switch off the device for 3 days, I will do so and see what happens.
Thanks for your feedback, I really appreciate it. I was advised to switch off the device for 3 days, I will do so and see what happens.