1 reviews | Active since May 2015
Device sent in for 4'th time, not repaired by MTN
I gave my Samsung device in for the 4'th time now. The idiot (white Afrikaans speaking guy) at MTN Irene mall insisted that I as the client was wrong, the problem with my device was a matter of coverage. He told me that MTN will charge me this time. In the mean while I did another experiment. On 16/06/2015 I brought home my official computer and installed an old MTN ****le's software on it. GUESS WHAT - uninterrupted internet!!!! As sure as hell I receive an sms from the repairs centre today, claiming that there is nothing wrong with my device and they are charging me courier costs!!! I am so tired speaking to ****ing idiots working at Irene mall and idiots at the repairs centre working on my device. I WANT MY DEVICE REPAIRED!!! I FOR ONCE WANT VALUE FOR MY MONEY!!!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly take the handset back to the shop. If possible demonstrate the problem at the store before handing it over. Also check with using different sim cards on the same handset and see if you are going to encounter the same problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly take the handset back to the shop. If possible demonstrate the problem at the store before handing it over. Also check with using different sim cards on the same handset and see if you are going to encounter the same problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***