DEVICE REPAIR NEARLY 3 MONTHS WITHOUT A DEVICE

<p>October 2016 I hand my device in for repairs at MTN Kolonnade, 21 November 2016 I accept the quote and paid the amount. Today nearly 3 months later I did not received my device back! I phone shop they say I must call the repair centre which I did since November 2016, just to hear that they are busy repairing it on 21 December 2016 Boipelo Phiri mailed me to advice that the device was sent to the manufacturer for high level assessment and repairs. On 13 January after numerous mails I demand them to take action, so a request was logged with CAT repair centre with ref REQ ********** . Yesterday I Google CAT repair centre and spoke to Gert the workshop manager and he told me and even send me the proof that my phone was repaired by them and has already been send back to MTN Midrand on 21 November 2016,!!! Now what does the e-mails mean from Boipelo Phiri say about the device is still in for repairs? WHERE IS MY PHONE please? I pay for a phone on contract but do not have a device to use!!!!</p>