NN
Noluvo N
1 reviews | Active since Jul 2019
05 Jul 2019, 22:46
device repair issue
Ive bought a device of mtn at truworths in october and returned it on march stayed without a phone for over 2 months and came back with the same issue, witjin a day i returned it to truworths cape town and ive been hearing stories after stories, mtn only cared when i published this on twitter and asked for my details and they never followed up at all. its the 4th month without a phone, it cimes and goes between truworths and mtn and im sick of it i payed for that phone????
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Jul 2019, 14:00Good day Noluvo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Area Manager that manages the truworths stores for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Area Manager that manages the truworths stores for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply08 Jul 2019, 14:00
Official
Good day Noluvo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Area Manager that manages the truworths stores for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Area Manager that manages the truworths stores for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,