DC
Darren C

1 reviews | Active since Feb 2012

12 Nov 2015, 13:45

Device Deliver Syspended - No Resolution

I am getting highly irritated with MTN and RTT Couriers who are meant to have delivered my new LTE Modem after an upgrade which was done last week Monday 2 November 2015.<br> <br> RTT tells me they have the package with them, but MTN has suspended deliveries.<br> <br> I have called MTN every single day since and requested that they rectify the situation. Every day I get promised prompt resolution, but typically nothing happens.<br> <br> 2 days ago when I phoned, I was assued that the issue was being attended to and was promised a phone call from the supervisor, my details were taken but needless to say noting has been done and of course the phone call never happened.<br> <br> Now it dosen't even seem possible to get through to these people on the phone.<br> <br> I EXPECT a call from someone explaining what is going on, I EXEPCT this issue to be sorted out pronto, and I EXPECT to see a credit on my november invoice for the days I have been left without service as I have no device!

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2015, 19:09
Official
Hello darrengcarter,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike

Best regards,