Device blacklisting not done - delaying claim

ITs been two days that I have requested a device to be blacklisted by MTN on the number *** and thus far I have not received not even an acknowledgement, but being send from pillar to post! My insurance company said if this is not reported to the police statin in 48 hours my claim may not be paid! I can't report to SAPS until I get an ITC number from MTN. Does MTN actually understand the concept of service.<br> <br> It took 2 minutes for Vodacom to revert the an ITC number on the same day I lodged one with MTN and I am still struggling...<br> <br> It has really been a nightmare dealing with MTN.