Devestated & Furious

I'm really appalled by the way I've been treated as someone's who's been taking and upgrading contracts with them for 4 years. No one's been able to sort my lines out yet. Spent 3 weeks calling to make a PTP, one girl says they don't do it anymore and another says the system for PTP was down. I literally broke down on that call and no support for vulnerable customers. I also couldn't make payment on the app because of suspended lines so I ended up stranded with no way to home a stranger had to assist me at 1:30am to get home. Been 2 days now that I paid and still no access to my data or anything but you guys were very quick to suspend my lines! Not even a compensation offered for all the stress and anxiety you have caused me. In these last days that I've been calling and getting no help, I expressed I could have lose my job and Thursday I could have either been ****** or even lost on the streets trying to get help. Do you care? No! But really quick to also keep adding contract frees preying on the customers who can't afford to pull phones out with cash. Really not impressed! I called 3 times yesterday and my ticket to open my lines was only logged after 7pm bearing in mind I started calling 7:30am and was told the ticket was logged then but nothing was done.