devastated

<p>I have been a client of MTN for years, and everytime my contract ended I always renewed and I have never claimed against the insurance that I paid every month. On the 7th of April 2017 my phone together with my other belongings were ****** from my car. I immediately went to the police station to open a case and black listed the phone as well as the sim card as per the request from MTN. My claim was rejected because my car was not broken into. I do not know how the people gained entry into my car and I was honest in my claim. I feel that MTN expects people to lie in order to get their claims approved. At the end of the month MTN debited money from my account for the same phone. I am angry because MTN only notified me via SMS of the rejected claim. I do not recommend MTN to anyone. Remote jamming is real and it happened to me. I am now without a phone but paying for a blacklisted sim card. devastating...</p>