rB
roland B

1 reviews | Active since Dec 2016

05 Dec 2016, 08:24

DETAILED BALANCES BEING REFUSED

<p>i have recently had a huge spike in my data usage on my mtn account , after they dissconected my numbers i paid the amount in question and then requested that they send me a details description of the usage on my accounts. I has been over a month now i have requested the same details 3 times allready to no prevail. Now the bill is thru the roof once again and with charges that i do not agree with but they are refusing to send me detailed statements, at this stage it is getting a bit fishy as to why. 5 Years ago MTN wrote of 1/3 of their NOV and DEC accounts due to wrong billing and i think we are headed to the same situation.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Dec 2016, 15:06
Official

Good day Roland,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

Kindly check your inbox as we have sent you an email ( ***) with your required itemised billing attached.

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius
MTN Complaints Management Team

REQ:***