1 reviews | Active since Dec 2016
DETAILED BALANCES BEING REFUSED
<p>i have recently had a huge spike in my data usage on my mtn account , after they dissconected my numbers i paid the amount in question and then requested that they send me a details description of the usage on my accounts. I has been over a month now i have requested the same details 3 times allready to no prevail. Now the bill is thru the roof once again and with charges that i do not agree with but they are refusing to send me detailed statements, at this stage it is getting a bit fishy as to why. 5 Years ago MTN wrote of 1/3 of their NOV and DEC accounts due to wrong billing and i think we are headed to the same situation.</p>
Good day Roland,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly check your inbox as we have sent you an email ( ***) with your required itemised billing attached.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Roland,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly check your inbox as we have sent you an email ( ***) with your required itemised billing attached.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
