CA
Claud A
1 reviews | Active since Dec 2017
20 Dec 2017, 13:08
Detail update
About a month ago I went for an upgrade and was informed that I have to apply again as I have deregistered my company although the phone account was paid via stop order from my personal bank account. Filled in all the forms and have been waiting ever since as the local MTN store said they have not received any details from MTN. I have received numerous SMS`s from MTN stating my details have been approved.
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Replies (3)
MTN South Africa's replyOfficial
21 Dec 2017, 09:17Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact our business department online , 809 from the device is free for assistance with the complaint for the business account. We have sent the request for the change to the credit controller this is the feedback we have received:
"Client did not do a transfer as a transfer would have changed the account type. Client will have to go an complete transfer forms for it to be done properly. I cannot change the account type as client was not credit vetted"
Please visit the store for further assistance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Dec 2017, 09:17
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact our business department online , 809 from the device is free for assistance with the complaint for the business account. We have sent the request for the change to the credit controller this is the feedback we have received:
"Client did not do a transfer as a transfer would have changed the account type. Client will have to go an complete transfer forms for it to be done properly. I cannot change the account type as client was not credit vetted"
Please visit the store for further assistance.
Kind Regards,
Alice van der Merwe
Best regards,
CA
Claud A's updateReviewer Update
21 Dec 2017, 12:23Attention: Alice van der Merwe.
I have completed all the forms ie Bank statements, proof of address, company letter head and ID.
Regards,
J.C. Arnott
CA
Claud A's update21 Dec 2017, 12:23
Reviewer Update
Attention: Alice van der Merwe.
I have completed all the forms ie Bank statements, proof of address, company letter head and ID.
Regards,
J.C. Arnott
CA
Claud A's updateReviewer Update
21 Dec 2017, 12:46Attention: Alice van der Merwe.
Here is the new Tranfer ID: ***8, Sequence number: TV *** and the date is 29/11/2017.
Regards,
J.C. Arnott
CA
Claud A's update21 Dec 2017, 12:46
Reviewer Update
Attention: Alice van der Merwe.
Here is the new Tranfer ID: ***8, Sequence number: TV *** and the date is 29/11/2017.
Regards,
J.C. Arnott