ZA
Zeyn A

1 reviews | Active since Sept 2011

04 Jul 2016, 12:27

Destroying My Credit Rating..Sabotage!!!!!!!!!!!!!! MTN

<p>I am totally disgusted with the service / response received from Mtn after applying for a contract. They have tried to single handledly destroy my credit rating that i have have diligently built up over years. I am going to take it up with the financial institue Ombudsman. Years ago I app**** online for a ****le modem which was overpriced. I then cancelled itand ordered from Vodacom(thank God).Mtn just sent it anyway. Within my cooling off periodI returned it to Mtn Pavillion as instructed. This unit was never activated nor used as verified by their call centre agent Musa. Today I tried to apply for a contract and found out that it was declined due to me been on Mtn's black list.. This is ludicrous as i never used this modem, activated it or was advised that there was an issue with it. It was returned fully packed and brand new even though they sent it in error. Never have i been so insulted. Mtn you are a shocking establishment. How can you black list someone that never used your services and returned goods within the cooling off period. The CPA is going to have a field day with you!!!I want this rectified and now!! My reference currently is MV ********** .</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Jul 2016, 15:05
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have noted that our legal department has contacted you for further assistance with this matter, reference number: ********** 97.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ: **********