aK
atif K
1 reviews | Active since Jan 2013
20 Feb 2016, 09:31
despite of calling cancellation never happend
Hi there. I am writing this message with alot of unhappiness, I have an contract with MTN and in 30th Dec 2015 I phoned and ask them to cancel my contract ref *** but now it's end of feb the contract still on. I need to know why? when I phoned and ask for cancellation why it never happend and today I spoke with a lady she said that I had to phone again end of Jan for cancellations. I have other contracts with cell c and Vodacom with them it's not like that. MTN must stop playing games with customers.
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MTN South Africa's replyOfficial
20 Feb 2016, 13:42Hello atif,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled. The account placed on cash. The account will be credited for January data charges and the February invoice.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled. The account placed on cash. The account will be credited for January data charges and the February invoice.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply20 Feb 2016, 13:42
Official
Hello atif,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled. The account placed on cash. The account will be credited for January data charges and the February invoice.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled. The account placed on cash. The account will be credited for January data charges and the February invoice.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***