MV
Muhammad V
1 reviews | Active since Jul 2015
31 Jul 2015, 09:10
Despite me having airtime, continuously cant call
Hi<br> <br> Despite me just recharging my phone with R20, and my balance being around R25, everytime I try to make a call it says i have insufficient airtime.<br> I'm sick and tired of this, and this problem has occurred many times in the past where i have airtime but get this message.<br> <br> My contract is finishing soon, buck up or ill go to vodacom
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Replies (1)
MTN South Africa's replyOfficial
13 Aug 2015, 14:44Hello moevawda787,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please assist us by reporting the issue as it happens so we can have the network team investigate and prevent future occurrences.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please assist us by reporting the issue as it happens so we can have the network team investigate and prevent future occurrences.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply13 Aug 2015, 14:44
Official
Hello moevawda787,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please assist us by reporting the issue as it happens so we can have the network team investigate and prevent future occurrences.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please assist us by reporting the issue as it happens so we can have the network team investigate and prevent future occurrences.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***