DESPICABLE SERVICE AND GOBBLED DATA NOT SORTED IN OVER 10 DAYS

I received my monthly contract data on 17 August. By 18 August all 2 GBs plus my out of bundle limit of R300 plus prepaid 500 Mbs had disappeared after a few whatsapp and sms messages. Not possible. I have never used my full quota in any month. I called 1555, spoke to a call centre person, received an sms for an escalated query reference. I called again on the 21st. Was told nothing can be done till I receive the response. I am sitting without data since the 18th. My IT expert and 2 other people who know smartphones have checked my phone. Nothing is incorrectly set to use up so much data in a day or two. Last week breaking news was that Vodacom had similar angry customers and they admitted a technical error and are remedying and refunding customers. I expect the same from MTN as I simply don't have a spare R500 odd to pay for my 'mislaid/******/gobbled' data! I am told to wait up to 72 hours for a response. That's a long time without data which I need for work emails. I expect a response to this urgently. After 5 days I called and was told that the person who logged my initial query had sent it to the wrong department and nothing had happened - absolutely nothing!!! My query was just sitting somewhere!!! Further to the above I have lost count of the number of calls to MTN and even spoke to a supervisor Chanelle who undertook to call me on the 25th. Nothing. I receive one error sms after another eg that I bought 20 gigs of internet but am advised by the call centre person that this is a technical error. I have numerous smses with reference numbers stating that the problem is solved. How, where, when !!!!! I still have no data on 28 August!!! I am still waiting for the promised email showing how the data was used. No sign of it for 10 days! Now another call today to MTN - a new rule suddenly appears. My queries are now closed but not resolved and I must email MTN my ID - as if they don't already have it - and authorise MTN to obtain the URL!! I feel as though I am going insane from this most disgusting service that I have ever encountered anywhere and I still sit without data. WELL DONE TO VODACOM FOR BEING SO UPFRONT, ADMITTING THEIR TECHNICAL ERRORS AND REFUNDING CUSTOMERS!! WHEN WILL MY MATTER BE SORTED OUT AND WHEN WILL I HAVE MY DATA RETURNED TO ME!!!!! Call me for all the reference numbers and technical error smses!!! Oh, the latest - my query resolved today! 30 August. Email arrived - with a URL report for the month BEFORE my query!!! I need a URL report for 17 August to date! I got one for UP TO 15 August. WHERE TO FROM HERE! SOMEONE PLEASE HELP ME!