Despicable Service

Good Day On the 11th January 2019, I contacted your call center to change the debit order from the last working day of the month, I was told that this could not be done as the MAG tape where already sent off. I requested that Management contract me concerning this. I followed up again on this request on the 24th January and was assured that the debit would go off on the 25th February 2019 I also advised that my first escalation has still not been addressed which the agent gave me a new escalation reference. I contact the call center again today 21st February 2019 to confirm that all is order to my surprise nothing was done and that I would have to wait another month for the changes to be done, I requested to speak to Manager where I was transferred to another agent to transfer me to her Manager who in turn dropped the phone. I called back and spoke to a Bennett ref ********** 39 who told me that the information I received from the previous agent was incorrect and that my debit order would indeed go off on the 25th, however because hearing this once before I requested to speak to an a Manager (This took almost and hour while holdingto be put through to Kgomotso) who then told me that the debit would only be effective from the 25th of March 2019. To say the least MTN service is despicable. And my original request still has not been solved