Despicable Service

<p>I have contract with MTN and my phone is Insure with MTN insurance. I logged the claim on the 27 July 2017 the day after I was ******. There was no reply to the online claim. I contacted MTN as there is no Insureance number publised anywhere on the website and the number on the claim form does not work. Eventually I got the number - ********** 06084 which take around 45 minutes for anyone to answer. 3 days after the claims was logged the consultant was rude and said I have to wait 5 days and they will contact me. I asked to check where in the process they are with the claim but they insisted I have to wauit 5 days.</p> <p> </p> <p>I waited 5 days and when called back a consultant named Glayds Nakedi answered and she advised that the claim was not even allocated to anyone. She said she escalated it on Friday 5 August and promised someone will call me. Here I sit and wait for them to call and still nothing. It is now </p> <p> </p> <p>MTN Insurance is the owrst ever. Disgusting service. </p>