DESPICABLE CUSTOMER SERVICE

My contract with MTN ended on the 19th September and like most people it was a nightmare to reach the retentions unit to migrate to prepaid. I have been paying my contract via debit order every month and no month has been missed and now I get an invoice in November which has 2 charges for the device for the month of September and I am told that I didn't pay for the device in that month when they deducted the same amount they have been deducting every month since my contract start so where did that money go to. I am being taken from pillar to post and I am told to wait for the billing department which surprisingly doesn't have a number to be reached at when you ask the call centre agents.

I am so gatvol with MTN that I am going to cancel my other contract when it comes to an end in February because to be treated like this after being a customer for more than 10 years is beyond disgusting and infuriating..