Client with MTN for 12 years plus. I negotiated an upgrade with MTN to only then understand that Vodacom offers a much better deal saving over R7000 a year. MTN renegotiated the contract (2nd round) - but still had the audacity to charge me the original contract quoted and now want to cut my phone off for an amount of R160 outstanding due to THEIR FAULT. This is not the first time this has happened. Similar incidence reported with someone else I know. Rude, despicable and totally unacceptable MTN. Calling this morning being told "sorry our system requires you to pay the outstanding amount - even though it's their fault and my phone is now cut for calls!" So sick and tired of this Mobile Provider and regret not swinging my business to Vodacom.
Good day Janet,
Thank you for your post and please accept our apologies for the delayed response.
This is the response we received in line with your complaint.
Please note that your query was logged as per ***. The billing team has advised that a credit request of R5917.08 for BIS, excess buster, insurance, and 250MB bundle (incorrectly charged) has been sent through for approval for cell no *** on the invoices date 2016-02-01 to 2018-01-01.
We trust that you find the above in order and please do not hesitate to contact us should you require further assistance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Janet,
Thank you for your post and please accept our apologies for the delayed response.
This is the response we received in line with your complaint.
Please note that your query was logged as per ***. The billing team has advised that a credit request of R5917.08 for BIS, excess buster, insurance, and 250MB bundle (incorrectly charged) has been sent through for approval for cell no *** on the invoices date 2016-02-01 to 2018-01-01.
We trust that you find the above in order and please do not hesitate to contact us should you require further assistance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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