DESPICABLE AND UNRELIABLE SERVICE

<p>On Tuesday (30/11/2016), my line has been cut by mtn.</p> <p> </p> <p>Today, (6/12/2016) meaning 8 days later my line is STILL CUT!!!!</p> <p> </p> <p>I have called through to the call centre (808) countless times within these 8 days. I have had the most rude and abrupt call centre agents who refused to use their brains. They failed to realise that I CANNOT CALL THE LEGAL DEPARTMENT!!!!! My line is cut!</p> <p> </p> <p>I have emailed the Legal Department (+/- 9 times) everyday. They respond to my emails at a time between 12 and 2pm. That works conventiently, because that one response is all I have for the day!!</p> <p> </p> <p>I was told that my account has been sent through to the Legal Department because i have an outstanding amount due on my contract for the month of July. After substantial digging, it was uncovered that the MTN COLLECTIONS DEPARTMENT DID NOT UPDATE THEIR SYSTEM IN AUGUST WHEN THE MONEY WAS PAID!!!</p> <p>I have lost out on numerous ACEDAMIC, PERSONAL as well as PROFESSIONAL meetings due to NO LINE!!!!! The last email i received was at 15.10 saying that the payment has been received and that my account has been refreshed.</p> <p> </p> <p>As I am typing this complaint i still do not have my line reactivated. I am disgusted and apalled by the STUPIDITY of the MTN staff. I have proof of all emails sent as well as names & reference numbers for all the calls made.</p> <p> </p> <p>Legal Contact being emailed everyday: Ntsudzuluseni Mutheiwane</p> <p>Case Ref no: ********** 2</p> <p> </p> <p>CAN ANYONE HELP URGENTLY PLEASE?</p> <p> </p>