DS
Danel S
1 reviews | Active since Dec 2009
09 Sept 2015, 09:15
Desperate for Upgrade
I am trying to upgrade my MTN contract as my current phone is unreliable it is very urgent for me to do so. But to do this I have to change my corporate account to a private one - this was suppose to take 24-48 hours. I locked a the request in-store (***) on 26/08/2015 and it is still not changed. I can not get hold of Louisa (who assisted me) on the phone to try and sort it out even when calling 10 times a day - keep promising to call back but never do. I therefor seem to have no other choice but to post here in the hopes of getting a cellphone upgrade.
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MTN South Africa's replyOfficial
09 Sept 2015, 10:19Hello DanelSt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, REQ:*** has been resolved and a escalation has been sent to Louisa for application to be re-captured.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologise for any inconvenience this may have caused you.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, REQ:*** has been resolved and a escalation has been sent to Louisa for application to be re-captured.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologise for any inconvenience this may have caused you.
Best regards,
MTN South Africa's reply09 Sept 2015, 10:19
Official
Hello DanelSt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, REQ:*** has been resolved and a escalation has been sent to Louisa for application to be re-captured.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologise for any inconvenience this may have caused you.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, REQ:*** has been resolved and a escalation has been sent to Louisa for application to be re-captured.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologise for any inconvenience this may have caused you.
Best regards,