Desperate for service....

<p>Since I've owned a cell phone which is about 18 years I've been an MTN client through Auto Page. The service weather online or at the shops has always been good with reasonable waiting periods and feed back. I'm currently trying to do my first upgrade directly through MTN and it has been a absolutly frustrating experience! Firstly I tried to do it online. I received an email with a reference number. I tried numerous times to phone the number supp****.....it just doesn't get answered. I then decide to go into the MTN shop at the Newcastle mall. The lady that asisted me was friendly , she checked to see if the online prosses was started. She said it wasnt and then proceded to order the phone I wanted. I did not fill in any paperwork as she said they first order the phone and then do the paperwork. (At Autopage it never workrd like that) I then happily waited for a week. Exactly a week after I ordered the phone I phoned the shop to hear if my phone arrived. They then told me there is an availability problem with the phone I want. No one bothered to convey this informnation to me, if I didn't phone I still would not know. Its been another week without any responce. I phoned the shop yesterday and thre was no answer again! I've sent an email to the complaints department and haven't had any feed back. I'm very concerned about the absolute lack of service and value of me as a customer. If I battle so much with an upgrade, how will they ever assist me with an account or phone problem. </p>