Desperate for help that no one seems to be able to offer

I would offer less then 1 star if I could. Sadly sadly disappointed in the service from MTN. Since the beginning of the month I have not receive my any network minutes and have called more than 2 handful of times, where I keep getting different answers/escalations from "service champions" to no feedback and have even gone in store where I felt the attitude and service was even worse... Paying for a service we didn't receive and then when asking for help we are made to feel like *********... Thank you but no thank you, we don't deserve this treatment, and this is what we are paying for