Desperate - cannot get my new SIM card

<p>I upgraded my MTN account in February - I have been a customer for probably 10 years at least. I was told to expect a new SIM card delivered from RTT logistics. I am at home on maternity leave. I provided my contact details and even called RTT several times to provide delivery instructions. I made sure I was home for 2 whole days and received no delivery. I called RTT many times - one day five times in a row - and was continually put through to lines where no one answered, they would just ring indefinitely. </p> <p> </p> <p>Now I am told that the SIM card was returned to MTN. I have called MTN multiple times and have been told (1) to call MTN direct (2) transferred to RTT, then told to call MTN again (3) transferred to sales, and told I need to speak to retentions. This morning alone I have been on the phone with MTN, mostly on hold, for close to one hour.</p> <p> </p> <p>I just need SOMEONE to tell me where my SIM card is, and how I can collect it or have it delivered.</p> <p> </p> <p>I am at my wit's end and have wasted so much time on this. I really regret not getting out of my contract when I had the chance.</p>