Desatisfied Customer

Let me start by saying I am tired of lodging complaints about the same company & am equally tired of apologies from the same people but they do nothing different every time after. I complained a few weeks back on this platform about the upgrade on my account which I was not responsible for & secondly a considerable amount of money is being deducted from my bank account & MTN doesn't seem to care. The complaints manager rep**** to my complaint & advised me to fax my clear certified ID to him & I did around the 3rd to 4th of September (REQ:***) but despite them having all my forms of communication details I didn't hear back. I called the 808 number again so as to find out whats going on since I never hear back from them but the agent said they were still waiting on the certified ID copy to be faxed, I faxed again on the 11th of September to the same fax number given to me on this platform. Now what I want is for MTN to supply me with someone I can call or email anytime with regards to my case since they are not making strides to communicate with me about a case that's been going on for over 3months. Certain upgrades am not benefiting from done on my account are costing me money