MF
Michelle F
1 reviews | Active since Dec 2011
05 Feb 2015, 20:36
Deregistered from network
I cancelled my contract with MTN five months ago. They were supposed to cancel the contract and move me over to prepaid. They finally cancelled my contract yesterday. I am no longer registered on their network. I have communicated, via email, with Kagiso Kekane who said that I would be moved over. This has not happened I have now been sitting without a phone for over 24 hours no because of disgusting service! I have been with MTN for over 14 years now. This is simply unacceptable. I am waiting to hear about a job and now I am unreachable. I have also loaded data onto my phone which will be wiped off if I am ever reactivated! I am beyond furious and wil be changing networks shortly as a result.
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Replies (1)
MTN South Africa's replyOfficial
07 Feb 2015, 13:51Hello michelle.francis,
Thank you for your post on the Hello Peter Website. Please accept our sincere apologies for the inconveniences caused.
I have searched for an alternate number in order to contact you. Regrettably, I have not been successful.
The number has been reactivated on the network. This should be finalised by later this evening.
Please test the service by switching off the phone and restarting with the sim card.
Warm regards,
Somayya Akhalwaya
MTN SA
REQ:***
Thank you for your post on the Hello Peter Website. Please accept our sincere apologies for the inconveniences caused.
I have searched for an alternate number in order to contact you. Regrettably, I have not been successful.
The number has been reactivated on the network. This should be finalised by later this evening.
Please test the service by switching off the phone and restarting with the sim card.
Warm regards,
Somayya Akhalwaya
MTN SA
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2015, 13:51
Official
Hello michelle.francis,
Thank you for your post on the Hello Peter Website. Please accept our sincere apologies for the inconveniences caused.
I have searched for an alternate number in order to contact you. Regrettably, I have not been successful.
The number has been reactivated on the network. This should be finalised by later this evening.
Please test the service by switching off the phone and restarting with the sim card.
Warm regards,
Somayya Akhalwaya
MTN SA
REQ:***
Thank you for your post on the Hello Peter Website. Please accept our sincere apologies for the inconveniences caused.
I have searched for an alternate number in order to contact you. Regrettably, I have not been successful.
The number has been reactivated on the network. This should be finalised by later this evening.
Please test the service by switching off the phone and restarting with the sim card.
Warm regards,
Somayya Akhalwaya
MTN SA
REQ:***
Best regards,