Depressed by MTN

Am so frustrated by MTN and the poor service, especially with regards to a SIM swap.I requested a SIM swap for my *** number,they said i should wait for a few hours and my number should be back as I passed all security questions.My number never came back,I was then told that I must submit an affidavit and a certified id copy.I emailed them,to which they told me I have to go to an mtn store.Where the hell am I supposed to find an mtn store in Tugela ferry,where am I supposed to get R200 to travel for a SIM swap.I even missed interviews because my number is inactive.The process is so simple,but now I don't know what to do.